Here I go again, complaining! It seems that the retail world
of electronics, should close up all its stores and just go to the Internet.
After my experience with Best Buy, http://delbloggolo.blogspot.com/search?q=Best+Buy
I thought it was just an isolated occurrence until the other day when my
electronic car key would not work. TLW (The Little Woman) suggested that maybe
it was the battery, and being of sound mind at times, I agreed with her. So off
to the store I go, and decide to try Radio Shack, which for years has been
Number One in my customer satisfaction. This of course meant going into the
store, someone immediately coming over and asking if I needed help. If I had a
question, someone would take the time to answer the question and even if
necessary draw me a diagram of what may be needed. That was customer service!
That seems to have changed!
As I enter my local Radio Shack, next to the entrance is a young
man sitting on the windowsill, deeply engrossed in his i-phone. “Can I help
you?” he asks without looking up, or standing. I notice across the store behind
the counter of this empty store is another fellow deeply engrossed in HIS
i-phone.
“Yes, I need a CR2032 Lithium battery” I say.
Without raising his head, he shouts out to his co-worker:
“Get a battery 2032 for this man.” I watch as Tonto does what he is told and I
walk over to the counter, already a little miffed about how this is going. Now,
I don’t expect a band to play or a welcoming delegation to greet me, just a
little respect as a customer who is helping put bread in your mouth, money in
your wife’s purse and into the Tax mans grubby paws! Is this too much?
As I stroll to the counter Tonto returns and is standing
behind the counter, completely oblivious to my waiting on him, he is looking
deep into his i-phone, forgetting I am even standing there!
“Ahem” (Did I spell that correctly?)
“Oh! Sorry!” says Tonto.
It’s getting worse every day. As my paesono Jim from Brooklyn
says: “Just part of the dumbing down of America!” http://jpantaleno.blogspot.com/
2 comments:
It's to the point where I go into every retail transaction expecting nothing and I'm rarely disappointed. Unlike the rude Radio Shack clerk, I appreciate the plug for my blog and thank you profusely.
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