The other day Mom asked me to suspend her cable service. She
feels there is no point in having to pay for something she doesn’t watch
anymore.
Being a dutiful son, I get her cable bill and call
Cablevision. This is a company that I feel is pretty good, they rarely if ever
screw up and try to please their customers. I just wish they would make the
various phone numbers more obvious when you need to talk to them. After
searching all over the bill I take a stab at one number, then another and
finally connect!
I give them the account number and the phone number along
with the address and a gentleman on the other end takes all the information and
assures me he will take care of it immediately. I hang up satisfied and relax a
little bit. I decide to put on my TV to further my education in the law, I’ll
watch Judge Judy.
I turn on the set and this big notice appears on my TV
“YOU ARE NOT AUTHORIZED TO USE YOUR SET TOP”
Not knowing what the Hell that means I call the phone number
on the screen to talk to a representative.
Instead of Mom’s cable service being suspended, they
suspended mine!
I guess its their way of saying: You want to end a service, I'll end a service for you!
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